If you have a medical question during regular office hours, please call (954) 941-8889. Your questions will be answered as soon as possible. We have a dedicated after hours answering service for any emergency that may arise, which will put you directly in touch with your physician.
Prescription refills must be requested weekdays only during the hours of 9 a.m. to 3 p.m. Refill requests cannot be accommodated outside of regular office hours. Refill requests should be made 72 hours in advance of you running out of your medication.
All appointments are scheduled in advance with the physician of your choice by calling (954) 941-8889 from 8:30am to 6:00pm, Monday through Friday. Please call our office for additional information.
If you are unable to keep an appointment or need to reschedule, we ask that you kindly provide us with at least 24 hours notice. If not, a cancellation fee will be charged.
We are always able to give prompt attention to emergencies. During office hours, there is at least one doctor in the office attending to emergencies needing prompt treatmentTo reach a physician after regular office hours, call (954) 941-8889.
Your call will be answered by our answering service, and your physician will return your call as soon as possible.
Due to the unscheduled nature of emergencies, occasional delays in the appointment schedule do occur. We hope you understand that these delays are unavoidable, and that in an emergency you would be extended the same consideration.
As a service to you, our office staff will file your insurance claims when you have provided us with all the necessary information. Please contact our offices to determine if we are providers for your health plan. Please understand that we cannot guarantee payment of your claim. Patients are responsible for the payment of any deductible and any co-insurance amounts at the time of service. Our office staff and billing company are always available and will be glad to answer any questions.
For your convenience, payment may be made by cash, check, MasterCard or Visa. Payment is required at the time services are rendered. In situations requiring special financial considerations, alternative payment plans may be arranged. Please feel free to discuss our fee schedule with our Administrator.
The following forms can be downloaded to your computer and printed at home. By filling out these forms ahead of time, you will save a significant amount of time during your visit. Please be prepared to provide this information to our office along with your current medical insurance information. If you have any questions when filling out these forms, please do the best you can and our staff will assist you with your questions on the day of your visit.
Great doctor with great bed side manners. I have nothing but good things to say about Florida Spine and Joint. I am grateful for such a great outcome, my surgeon is truly a wonderful doctor. He was so caring, listened to my complaints, and explained my treatment so I knew what to expect. The staff treated me with such great care, always polite and so organized. I have complete faith in my doctor and would highly recommend his practice. Thank you Florida Spine and Joint for being there for me
I went through 8 surgeries on my back. I am pain free 3 years after my surgery
Outstanding surgeon, ranks among the best I have seen. He is considered tops
I broke my back in an auto accident, could not stand and Dr. Hess did my surgery immediately and was a real jewel. He answered my questions and explained what he would be doing. I would trust him with my life. He’s a very good surgeon